Shipping policy
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Shipping Policy
Order Processing Time
- All orders are processed within 5–7 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive another notification when your order has shipped.
Shipping Rates & Delivery Estimates
- Shipping charges for your order will be calculated and displayed at checkout.
- Estimated delivery times (after processing):
- Standard Shipping: 5–10 business days
- Expedited Shipping: 2–4 business days
- International Shipping: 10–20 business days
Delays
- Please note that delivery times may vary due to factors outside our control (e.g., carrier delays, customs for international orders).
- We will notify you via email if there is a significant delay.
Order Tracking
- Once your order ships, you will receive a tracking number via email.
Shipping Locations
- We currently ship to the United States.
- If your location is not listed, please contact us at info@pugdbrand.com.
Lost or Damaged Packages
- If your package is lost or arrives damaged, please contact the shipping carrier first using the tracking information provided.
- If the carrier is unable to resolve the issue, reach out to us at info@pugdbrand.com, and we will assist you further.